đ„ł VĂ€lkommen till BegagnadKurslitteratur.se (đNya begagnadeskolböcker.se)
LĂ€s merISBN | 9780071590730 |
Upplaga | 1 |
Format | Inbunden (Hardback) |
Författare | Leonard Berry |
PubliceringsÄr | 2008-06-01 |
Förlag | McGraw-Hill Education |
Antal sidor | 312 |
SprÄk | Engelska |
Inbunden (Hardback) âą 2008-06-01
Ej tillgÀnglig
Ej tillgÀnglig
Ej tillgÀnglig
Ej tillgÀnglig
FÄ ett meddelande nÀr denna bok sÀljes begagnad igen.
Boken Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations slÀpptes Är 2008 och Àr skriven av Leonard Berry.
Den bestÄr av 312 sidor och Àr skriven pÄ engelska. Boken Àr utgiven av förlaget McGraw-Hill Education.
Vi kunde inte hitta nÄgot pris pÄ vad den kostar ny.Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.By examining the operating principles that guide every management decision at this legendary healthcare institution, the authorsDemonstrate how a great service brand evolves from the core values that nourish and protect itExtrapolate instructive business lessons that apply outside healthcareIllustrate the benefits of pooling talent and encouraging teamworkRelate historical events and perspectives to the present-day Mayo ClinicShare inspiring stories from staff and patientsAn innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Nu nÀr du vet att du vill köpa denna bok begagnad, och den finns tillgÀnglig sÄ trycker du pÄ den gröna knappen under annonserna för att komma i kontakt med sÀljarna.
SÀljaren skickar en köpesförfrÄgan till dig som du enkelt accepterar. SÀljaren fÄr din adress för att skicka boken och du fÄr instruktioner om hur du ska Swisha.
NÀr du Àr fÀrdig med din kurs sÄ Àr nÀsta rimliga steg att du sÀljer boken till nÀsta Ärs kull.
Det Àr helt gratis att sÀlja en bok pÄ BegagnadKurslitteratur.se!